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Deejaysystem (tm) - Problem Resolution
Translated by DJ-Patrick
 
I. User's Guide | II. Reference | III. Hardware controllers
FAQ | Problem Resolution
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Problem Resolution

Quick guide for the most common problems

Problem Solution
Error “Format not supported” or poor playback Install the codecs appropriate for the video format that you want to play. Learn more
No image on second screen Configure the second monitor as Extended Desktop. Learn more

1. Solutions to video problems

The videos do not load (Format not supported) or they play poorly
The videos blink, they slow down, or they are blocked
Loading a video produces jumping or freezing in the videos already loaded
I cannot see the second screen video output in full screen mode
MPEG videos show horizontal bars in scenes with movement
Some videos show the wrong duration and in AUTO-PLAY they are mixed prematurely

2. Solutions to audio problems

Apple M4P files do not load (Format not supported)
Some files in Windows Media Format(WMA, WMV) get error protected File (DRM)

3. Others

My external controller does not work



1. Solutions to video problems

The videos do not load (Format not supported) or they play poorly

To load and play videos requires that compatible codecs are installed in Windows. Codec is the compressor-decompressor abbreviation. Each video format requires its own codec so that it can be played. Some common video formats do not need additional codecs because these are already supported in Windows (example: videos in Windows Media Format for Video, WMV)

In order to obtain the maximum compatibility and better performance with the videos we recommend that you uninstall other codecs and install K-Lite Codec Pack Deejaysystem Edition (available here). This package installs a set of codecs specifically designed to work efficiently and play videos with Deejaysystem. In addition, should you wish to deinstall the codecs, you will be able to and leave your system as it was before the codecs were installed.

Before installing this package, it is important to deinstall codecs that you already have installed on the system. Go to the Control Panel Start> > Add/Remove Programs to uninstall the following elements if they are present:

  • Others “codec packs”, including any other version of the K-Lite Codec Pack.
  • Elements such as “decoder to filter”, “DirectShow to filter”, “codec”, “ffdshow”, "divx", etc.

Note: If you need a player to see your videos and DVDs we recommended the free player Media Player Classic Home Cinema.

Karaoke files (MP3+G, WMA+G, BIN, ZIP): if these do not load then re-install Deejaysystem from the original setup file (do not use the portable version). This should install / repair Deejaysystem's propietary karaoke codec in the system.

To raise

The videos blink, they slow down or they are blocked
  1. Make sure that you have installed codecs suitable for the video format that you are trying to play.
    Also make sure you have installed the last version of drivers for your graphics card.
  2. Verify that your equipment has sufficient resources to play your videos.

    - The videos with higher resolution need more resources (CPU and video memory).
    - Some formats need more resources to decode themselves, even in low quality.
    - You can increase the playback performance by reducing the quality of the video previews in Deejaysystem VJ2 (Settings > Video).
     
  3. If you use two screens, open the Control Panel > Display> Settings and verify the following:

    - The monitor marked as [2] must be extended or dual desktop view (click in [2] > “Extend my Windows desktop onto this monitor”).
    - Both monitors [1] and [2] must have the color quality set to highest (32 bits).
    - > Both screens must have the same refresh rate (Advanced > Monitor; repeat for both screens [1] and [2]). The screens should have their refresh rate set to at least 75 Hertz.

To raise

Loading a video produces “jumping” or freezing in the videos already loaded

The most probable cause is that some software is slowing down the access to the files on the hard disk. Possible solutions:

  • Disable your antivirus software, or use an antivirus that does not slow down the system. For example, the free Avast antivirus uses very few resources. If your anti-virus software is Kapersky or AVG then we recommend you to uninstall it and move to another one as soon as possible.
  • Deinstall all the video software that you do not use (editors, players, etc), since sometimes these install additional codecs.
  • For video codecs, install only K-Lite Codec Pack Deejaysystem Edition. The fewer codecs you have installed, the faster it will load the videos and more stable the videos already loaded will play.

To raise

I cannot see the second screen video output in full screen mode

First make sure that you have correctly connected the second screen and that the screen is powered on. Normally the second screen can be:

  • a monitor connected to the HDMI/DVI/VGA connector on the graphics card.
  • a television or connected projector when connected to the graphics card (RCA for Composite video or S-Video connector).

Start the program. At the beginning it will detect the secondary monitor automatically and it will offer the option to activate it. Click YES.

It is possible to activate the secondary screen manually and configure the specific options (ex. resolution, refresh rate) in Start> Control Panel > Display> Settings. Learn more

To raise

Videos MPEG show horizontal bars in scenes with movement

It's an interlaced video. For playing it properly you should have installed K-Lite Codec Pack Deejaysystem Edition and enable the deinterlacing filter here:

Start > All the programs > K-Lite Codec Pack > Configuration > ffdshow video decoder > Deinterlacing. The recommended method is Cubic interpolation.

To raise

Some videos show the wrong duration and in AUTO-PLAY they are mixed prematurely

Deejaysystem VJ2 queries the codec for the duration of each video. If codec indicates a non-precise value, Deejaysystem cannot do anything other than use that value. The duration will also be used to mix the videos in AUTO-PLAY mode, reason why they could be mixed before time.

The only solution is to install a different codec for the video format that gives the problem. If you use the K-Lite Codec Pack Deejaysystem Edition you can try to choose a diferent decoder for your video format:

Start > All the programs > K-Lite Codec Pack > Configuration > ffdshow video decoder > Codecs

To raise

2. Solutions to audio problems

Apple M4P files do not load (Format not supported)

This happens with the old DRM-protected M4P files. You must convert these to MP3. The old M4P format uses protection and it can be played only in iTunes under Apple's DRM licensing.

In order to convert the DRM-protect M4P files to MP3:

  1. Use iTunes for recording the M4P songs in a conventional audio CD.
  2. Copy that CD to mp3 files using iTunes or any other CD-ripping software (ex. CDEX).

To raise

Some files in WIndows Media Format (WMA, WMV) get error protected File (DRM)

Note: DRM support in Deejaysystem is available for customers under request only. The publicly downloadable Deejaysystem versions do not support DRM files.

Also, in order to play these files you need to have its corresponding license installed in your equipment.

Open each file once using Microsoft Media Player and this will show the instructions to obtain and to install each license. With the licenses installed already you can close Media Player and open the files in Deejaysystem.

To raise

3. Others

My external controller does not work

Numark DMC-1, Visiosonic DAC-2/DAC-3, Hercules DJ, Behringer BCD-2000, Numark…

  1. Make sure that the controller is supported by Deejaysystem. More information
  2. Verify that the drivers for your controller are installed and updated to the last version. In some cases the firmware for the controller must also be updated.
  3. Close Deejaysystem.
  4. Disconnect all USB devices from your equipment, including mouse and keyboard if they are USB. If your controller hardware has a power button, turn it off.
  5. Connect and power on your devices.

Now they would have to work correctly with Deejaysystem. When you open the program, the controller should illuminate all lights shortly after starting the program. That means that it has been detected and initialized correctly.

If the lights are illuminated but the controls do not respond then perhaps it has been misconfigured. in Deejaysystem, open Settings > Control and click the Defaults... button to recover the original configuration.

To raise


(c) 1998-2013 Angel García "Edy"